Legal
Service level agreement
Last updated 2026-09-09
DraftThis is placeholder text while the final policy is written. It is not yet a binding agreement.
Uptime commitment
We commit to 99.9% network and power availability for every server each calendar month, measured from our monitoring.
What counts as downtime
Time when your server cannot be reached because of our network, power, or hardware. Scheduled maintenance announced 48 hours ahead and problems inside your own software do not count.
Credits
If we miss the commitment, you can request a credit of 5% of that month's fee for each hour of downtime, up to 100% of the month.
How to claim
Contact support within 30 days of the downtime with the server name and the time it was affected. Credits are applied to your next invoice.